THE GREAT UAE GETAWAY 2026

1. General Campaign Terms

1.1. Campaign period and locations. The Campaign applies to selected experiences across the United Arab Emirates, including Dubai, Abu Dhabi and other emirates. The pre-sale preview runs from 21 to 28 October 2026 and is for campaign awareness and browsing. Campaign offers become available for booking from 29 October 2026 and run until 11 November 2026, inclusive, unless otherwise stated (“Sale Period”). The Sale Period begins at 12:00 AM India Standard Time (IST) on 29 October 2026, equivalent to 10:30 PM UAE time on 28 October 2026.

1.2. Eligibility and availability. Offers are available only on selected experiences and options and are subject to availability, eligibility requirements and the conditions displayed on the relevant product page. Some dates, time slots, ticket types or guest categories may be excluded. Promotional inventory is limited and may change or be exhausted during the Sale Period. The price and availability displayed at checkout determine whether an offer is available.

1.3. Booking restrictions. Unless otherwise stated, offers apply only to eligible new bookings made during the Sale Period and cannot be applied retrospectively. Applicable purchase limits may apply per booking or customer and will be displayed with the offer or during checkout. Headout may restrict or cancel bookings where it reasonably believes an offer has been obtained through fraud, misuse, resale or a breach of these Terms.

1.4. Combining offers. Sale offers cannot be combined with promo codes, Spin & Win coupons or other discounts on the same experience, unless the specific offer terms expressly state otherwise. Such offers may be used on other eligible experiences that are not part of the sale, subject to the applicable terms. Cashback cannot be combined with any other offer.

2. Campaign Offers

2.1. Direct discounts. Selected experiences may be offered at promotional prices, including discounts of up to 60%. The applicable discount or price will be displayed on the relevant product page and may vary by experience, ticket type, date, time slot or other booking conditions. Eligible discounts are applied as displayed when the eligible option is selected.

2.2. Buy More, Save More. Selected offers provide savings when a customer books at least the minimum number of guests specified for the offer. Unless the relevant offer states otherwise, a minimum of two tickets is required. Bookings that do not meet the qualifying minimum are not eligible for the offer. Changing the number of guests may affect eligibility and is subject to the applicable experience terms and cancellation policy.

2.3. Free tickets. Complimentary tickets may be included with qualifying bookings or released in limited allocations on a first-come, first-served basis. Eligibility, quantity, availability and redemption instructions will be displayed with the relevant offer or communicated to eligible recipients. Complimentary tickets are available only while the relevant allocation lasts and are subject to the applicable ticket and experience terms.

2.4. Exclusive offers and perks. Selected experiences may include additional benefits, such as a meal voucher, souvenir or other perk. A perk is included only with eligible options displaying the relevant offer. Perks are subject to availability and supply-partner conditions and cannot be exchanged for cash unless expressly stated in the applicable offer terms. Cancellation or changes to a booking that includes a perk are subject to the applicable experience and offer terms.

2.5. Limited inventory and pricing. If the promotional inventory or complimentary ticket allocation for an experience, option, date or time slot is exhausted, the offer may no longer be available and the regular or otherwise applicable price may apply. The price confirmed at booking is the price payable for that booking. A subsequent price change does not entitle the customer to a refund of the difference. Bookings already confirmed retain the price paid, subject to the applicable ticket terms.

3. Cashback

3.1. Cashback as Headout Credits. Eligible cashback offers provide cashback in the form of Headout Credits, subject to the terms displayed for the specific offer. Once an eligible booking is made, the cashback will be credited instantly as Headout Credits to the email address used to make the booking, in accordance with the applicable offer terms.

3.2. Using cashback. To use Headout Credits received as cashback, the customer must log in to the Headout account associated with the original eligible purchase. The credits will be available in the “Credits” section and will be automatically applied at checkout, with the deduction displayed in the price breakdown before payment.

3.3. Expiry and restrictions. Cashback credits expire three months from the date they are credited and cannot be combined with any other offer. Expired credits cannot be restored or reissued, except where required by applicable law. The treatment of cashback credits following a booking change, cancellation or refund is subject to the specific offer terms and the applicable booking and cancellation policy.

4. Spin & Win Rewards

4.1. Participation. Headout may make available a Spin & Win promotional game (“Game”), subject to applicable regulatory approvals and permits. No login is required to play, but participants must provide an email address when prompted. A participant may play once every 24 hours, subject to the Game rules in effect at the time.

4.2. Available rewards and allocation. Available rewards may include:

• Complimentary tickets: a maximum of 12 per day, with one available each hour.
• 50% discount coupons: one available per day.
• 20% discount coupons: ten available per day.
• 10% discount coupons: 75 available per day.
• 5% discount coupons: unlimited availability.

Rewards are allocated on a first-come, first-served basis, subject to the applicable daily limits and availability. Rewards may be released or replenished daily by Headout. Once an allocation has been claimed, that reward will no longer be available unless and until it is replenished, if applicable. Participation does not guarantee availability of a particular limited reward.

4.3. Claiming and redeeming rewards. Participants must log in to claim a reward, using the email address provided when playing. Discount codes and redemption instructions will be sent to that email address. Discount coupons awarded through the Game must be redeemed through the Headout App and are subject to the instructions provided for the specific reward. Complimentary tickets may be subject to separate redemption instructions. Rewards are linked to the eligible email address and cannot be transferred to another email address.

4.4. Coupon validity and exclusions. Spin & Win discount coupons are valid until 31 December 2026, unless the specific reward states otherwise. Coupons cannot be used on sale experiences or combined with other discounts and are valid only for eligible experiences that are not on sale. Some deeply discounted products may be excluded. Expired, redeemed or invalid rewards cannot be reinstated or exchanged for cash, except where required by applicable law.

4.5. Misuse. Participants must not circumvent participation or reward limits, use multiple accounts to obtain additional rewards, use automated tools, manipulate the Game or engage in fraudulent or deceptive conduct. Headout may disqualify a participant or invalidate a reward where it reasonably believes these Terms or the applicable Game rules have been breached.

5. Booking, Validity, Changes and Cancellations

5.1. Booking and ticket validity. The Sale Period is the booking period and does not necessarily determine when an experience must be used. Ticket validity, eligible visit dates and redemption requirements vary by experience and are stated on the relevant product page, checkout page or voucher. Customers must check these details before booking and follow the redemption instructions provided.

5.2. Payment and confirmation. Available payment methods and the applicable currency are displayed during checkout. Customers should check their confirmation email and the “My Bookings” section of their Headout account or app for booking details and tickets.

5.3. Changes, cancellations and refunds. Headout’s standard booking, cancellation and refund policies apply unless the relevant experience or offer expressly states otherwise. Changes to dates, times or guest numbers are subject to the experience’s policy and availability and may affect eligibility for an offer. Any cancellation or refund of a booking that includes a complimentary ticket, perk or cashback is subject to the applicable experience and offer terms.

6. General Conditions

6.1. Changes or withdrawal. Headout may modify, suspend or withdraw an offer or the Game where reasonably necessary, including due to exhausted inventory, supply-partner changes, technical issues, suspected fraud or abuse, regulatory requirements or circumstances outside its reasonable control, subject to applicable law and the rights attached to confirmed bookings.

6.2. Other terms and applicable law. These Terms are subject to Headout’s General Terms of Use and the applicable product and experience terms. Nothing in these Terms limits rights that cannot lawfully be limited or excluded. Applicable law and jurisdiction are as set out in Headout’s General Terms of Use, unless mandatory local law provides otherwise.

7. Contact Us

For assistance with a booking or Campaign offer, contact support@headout.com and, where available, provide your booking ID, the email address used to book, the experience name, your selected date and time, and a screenshot of the offer or issue.