Headout is an authorized and trusted partner of the venue, offering curated experiences to enjoy this attraction. This is not the venue's website.
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I was instructed in the email from Headout to go a different venue at Dubai Mall for ticket collection. Wasted good 30 minutes and a lot of effort. No reply from the support team for the email I sent to share my unpleasant experience. Disappointed
I saw your promotion in Google Maps for Kidzania Dubai and I purchased tickets in AED 255. After 30 minutes I got to the venue and found out the tickets were for Kidzania Abu Dabi. I contacted phone support immediately to fix the issue and exchange the tickets. They said it was not possible and only offered 25% refund in credit. I do not accept this resolution and I demand a full refund. I asked the representative to talk to his supervisor and he told me he will call me back. Which he never did. Eventually, you tricked me into buying a ticket I didn’t need and never used. While I understand the non-refundable policy I think your misinformation requires an exception.
The whole idea of educating children about the different professions was outstanding. The staff were very friendly and helpful and we all had a very nice and eventful day.
When I select Kidzania Dubai on Google maps and then select tickets and then select head out as the seller, it wrongly takes me to a purchase page for Kidzania Abu Dhabi tickets instead of Dubai. This happened to me and my tickets were rejected and your customer service refused a refund or reissuing of Dubai tickets for me. Terrible experience.
I searched and booked for Kidzania Dubai but instead your app by default selected Kidzania Abu Dhabi.
love it super it was big discount and its very fast to transact
I ordered tickets for Kidzania Abu dhabi, but received tickets for Dubai Kizania. When I asked for that to be corrected, it took your support team longer than 30 minutes to correct them
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Too crowded and my children were limited to only getting to try a few of the rides and attractions.
6% off
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Buying tickets was very straightforward. The tower is fabulous, very well organised with friendly staff. Everything ran like clockwork. It was informative and the views were incredible! We loved our visit!
A TOP experience on the world's highest peak. MAGNIFICENT 🤩 A special mention also to all the staff (kind, attentive and a very, very well-maintained and clean site).
View original review in French
The systematic approach. The view definitely and the way the whole experience has been monitozed. Very commendable indeed
Clean, modern, and interesting - but huge queues to get in and out (over 2h up, over 1h down) with toilet on wrong side of queue system causing tension when you need to get back to your family. If I'd have known the delays before and after I would have wanted Headout to provide upgrade option as I probably would have bought it to waste less holiday time in the queues.
I was just searching for "at the top tickets" and i found out dubai tickets site where I booked tickets at around 7:15PM for 8PM slot and surprisingly I booked with so much each.
Nice attraction. We enjoyed the full day at Downtown with good food in Dubai Mall. In the evening Fountain show was chery on the cake.
Impressive view from the top. We chose the time when you can watch the sunset, and we didn't regret it. There are a lot of people, but the emotion redeems everything
Ticketing is okay. Just a longer wait in a que towards Burj khalifa that's the uneasy part.
Headout turned out to be my best buddy when I needed it on Dubai.
This place is perfect for me, I enjoy here
All ok convenient nice expeeiecs
View original review in Italian
Everything, the tickets were very easy to use., just to show and go insiste.
It is a spectacular view. I recommend it
The view, politeness of employees, the elevator ride to the 124th floor.
Breathtaking view, you can see 360.
I was everything perfect. Thank you very much for the tour!
My family enjoy very much beautiful place very cleanliness
Everything was super,very good driver
It was easy to buy tickets from Head out. At first, I was apprehensive when I bought the tickets because of so many negative reviews. I even called the main office in New York for confirmation because we only have one ticket for the 2 of us. There were no problems in entering. We even entered the site one hour ahead of our scheduled time, prob because there were not a lot of tourists. We visited on May 22, 2025
My experience for he first time at top of Burj Khalifa is super amazing ..soo smooth booking process of headout.. We were visit at 124&125 floor and seriously the sunset views we get was like my dream come true 😍 We enjoyed a lot .. All thanks to head out for the booking ..
After trying for over an hour to secure the ticket on the official site that did not work, I was able to secure my ticket at the desired time slot with Headout in a minute. Absolutely worth the really small price difference. From then all worked well, even if contrary to the QR code for Burj Kalifa that was retrievable in the app I had to enter the aquarium searching for the QR code in the pdf of the ticket. Took some more steps. But not a hustle.
It was an amazing experience to have seen the top view of Dubai from The Top at Burj Khalifa. We have spent almost two hours at 124-125 floors, and still can't get over with the experience after leaving the world's tallest building. Hope to visit next time the other top floors of Burj Khalifa for another amazing adventure!
For the price paid, I would have expected shorter wait times. I booked an entrance time with the hope of catching the sunset, but 45 minutes passed between arriving at the check in and getting to the top (so i missed the sun). Also, the glass was very dirty. I would hope you could have someone cleaning the glass more frequently.
We made a very last minute decision to visit the Burj Khalifa and getting the tickets from Headout was very quick and hassle-free.
Everything booked in advance : 07.05.2025 Burj Khalif: We had booked at 06:00 in the morning. No queues, very few visitors and we were able to watch the sun rise and take some very nice photos. An impressive and architecturally wonderful building. 07.05.2025 Aquarium + Underwater Zoo: beautiful animals, well laid out, staff always gave friendly explanations. 08.05.2025 Desert Safari: We had the best driver and it was an unforgettable experience! The only suggestion for optimization: the pick-up time for the safari from the hotel should be announced at least one day earlier, so you would still have the opportunity to better organize the day, as it does not start until the afternoon.
View original review in German